SERVICE DEPARTMENT

“ ” Very fast (much faster than I expected), very polite, great service, thorough. Very pleased. Cort was on the ball in all aspects.

“ ” Excellent customer care. Lee is an Amazing person. His Customer care was great

“ ” The service was quick!

“ ” I have used Pohanka service for years and they always give a great customer service. The service rep Joshua Ruiz was very helpful.

“ ” My wife and I had a great experience here. In fact, I think it was the best experience I've ever had at a dealership. Gavin was our sales guy and he was a pleasure to deal with, and was the main reason we came back to make a purchase. Anthony was also really knowledgeable and was instrumental in...

“ ” Pohanka Acura is the only place to service our 2020 RDX. Great staff and great work!

“ ” Excellent service. Good followup and explanation when service manager suggested an additional service. Labor was a little high. $341 for one hours work.

“ ” It’s been the one & only place I go to, for the last 9 years. Friendly staff & who is always willing to help. Mr.Steve is the best!

“ ” Really good experience with the Advisor

“ ” Great experience. John was great.

“ ” I recently brought in my 2015 Acura MDX for service at Pohanka Acura, and I couldn’t be more impressed. From the moment I walked in, the staff was courteous, professional, and genuinely committed to ensuring a smooth experience. The service team took the time to clearly explain the work needed...

“ ” I received great professional service at Pohanka Acura!

“ ” Came in for a recall and they took care of me very quickly. Brook Lucero was my service advisor and he was fantastic.

“ ” I recently purchased the 2024 Acura ZDX from Chantilly Pohanka Acura, and I couldn’t be more thrilled with the experience! From start to finish, Bill and the entire team went above and beyond to make the process seamless, professional, and enjoyable. Bill was incredibly knowledgeable, patient,...

“ ” 2020 Acura MDX ASpec was in for an electrical brake switch recall - they provided great, fast and efficient service while also providing a loaner 2025 RDX

“ ” Excellent Service

“ ” My flight landed from my vacation at IAD and I returned to a low tire pressure light. Decided to look for Acura service providers nearby since I was off for the day. Within seconds of arriving, Steve K greeted me and immediately asked what was needed for service. He reassured me it was going to be...

“ ” José Good costumer serves

“ ” The service was great. I’m happy with the repairs.

“ ” I cannot tell you enough how wonderful their customer service is. The lady that works the front desk of the service department is absolutely phenomenal. The service manager is so kind as well as the service team. Do not hesitate to go there!

“ ” My wife and I just bought a new MDX. Mr. Yong was extremely knowledgeable and accommodating with our inquiries. As long time Lexus owners, we were hesitant to make the switch. We are glad we did.

“ ” Pohanka Acura is my dealership of choice within the DMV! Their intake team is very attentive to ensure each customer is approached as soon as they enter the bay to identify. Customer service agents are lively and engaging. I had the opportunity of using a great loaner vehicle (enticing me to...

“ ” I always take my car to Pohanka Acura for service. Part of the reason I have purchased 4 vehicles from Pohanka Acura Chantilly is due to how much I appreciate working with Steve Phillips in the service department.

“ ” Steve was very helpful and explained what needed to be done. I have been going to Pohanka Acura since 2004.

“ ” Pohanka Chantily has amazing team and fully competent and ensures all the clarifications are answered meticulously. TheIr attention to details is awesome. My purchase of Acura ZDX Type S yesterday is really note worthy and proud to have it. Thanks to Walid Saleh from Sales who had taken care us...

“ ” The service was quick and efficient Staff was friendly and reliable . Highly recommend this location

“ ” What a great experience. Jason Smith was an excellent salesman who perfectly described the car, safety, and other features of the car. He made the buying process fully transparent and easy. I highly recommend him! Also business manager Flip Carleton was great to work with to get the deal finalized....

“ ” Worked with Cort Farrow. The guy extended me every courtesy and didn't push me one way or another. He just gave me good information and made sure that I had wheels while my car was worked on. I'll be going back for sure next time I need engine service.

“ ” I love this place!! It’s the people!! They care! They are “straight up”. And I have never received anything less than exceptional service

“ ” I truly want to recommend this place for their friendly and fast service. We brought in both of our vehicles yesterday with same-day appointments, and we were impressed by their kindness and efficiency. They even gave the cars a wash — everything was just perfect!

“ ” I do not recommend them. I purchased my RDX in 2020 and it has less than 11k miles on it. Apparently, it is common for the moonroof to have issues. Last month, water leaked in my car due to a faulty seal. This is NOT OKAY. My family has had an MDX and other models for over 10 years and it has never...

“ ” I had a deeply frustrating experience with Pohanka Acura while trying to purchase a 2025 MDX. We worked with Marcus, and everything initially seemed smooth. We live out of state and were arranging our own financing, which was communicated from the start. When we were ready to move forward and put...

“ ” never gave me a tire lock with my car