SERVICE DEPARTMENT

“ ” We purchased our Acura MDX from this dealership about two years ago, and every time we visit we are always welcomed very warmly. The waiting area is very comfortable, and they always offer refreshments and friendly service. The staff really make you feel valued as a customer. During my last visit,...

“ ” I was impressed with the service Dept.My Service advisor Nick A ,in helping me with my vehicle service,above and beyond to make sure we able to get the car back in time as promised .Would highly recommend!".

“ ” Nick Park was huge help getting my ZDX serviced. Very attentive and responsive to all my questions. Highly recommended.

“ ” I experienced exceptional service with Leo Mejia, the service consultant who assisted me both over and the phone and then welcomed me when I arrived to bring my Integra in for alignment service. He explained my options, did not attempt to sell any additional services and clarified my future service...

“ ” Thank you James and everyone that made the sale process so easy !! Loving my new car !

“ ” Wonderful experience in Service is due solely to Steve Yoon. Very fast and responsive and aims to please. Thanks again Steve!

“ ” This was my first experience with Pohanka and Acura vehicles. Tahmid did a great job of talking us through the vehicles we were interested in, as well as the dealership we will be working with for the next several years. I look forward to this continued experience.

“ ” Repaired our BMW and gave us a new RDX as a loaner since the repair took multiple days to complete. Great customer service by the repair department.

“ ” I recently purchased an Acura and had a great experience. The staff was professional, helpful, and made the entire process smooth and easy. I’m very happy with my car and would definitely recommend this dealership. Shoutout Jason.

“ ” Nick was very diligent in explaining each code that appeared on the screen and how it related to the services my car needed. He also provided a clear breakdown of the cost for each service, which helped me decide what to move forward with. On top of that, he answered all my questions — even the...

“ ” My car was taken right away. Service rep explained everything and was very thorough by even checking previous dates for service needs. The car was ready when promised and everything was fixed as needed. Very satisfied with Acura’s service department.

“ ” Linda was very informative and patient with me during my buying process . I enjoyed my experience. Highly recommend.

“ ” I had a great experience working with Linda Hemmer! She was knowledgeable, patient, and never made me feel pressured. She took the time to answer all my questions and helped me find the perfect car for my needs. The whole process was smooth and stress-free. I truly appreciate her professionalism...

“ ” I am a resident of Maryland and I was in the market for a new Acura. I just happened to see the wide range of inventory that they have here at this dealership online and I was amazed. I gave them a call and I was blessed to have Mr. JAMES PHILLIPS take my phone up. He was very knowledgeable about...

“ ” Emrah Guney is a professional and accommodating consultant. He provides you a good feedback about the car and the service they provide. He doesn’t put pressure which is a positive thing.overall smooth experience.

“ ” They really made me and my son happy and very helpful and the best option was chosen for my son. I am really grateful, especially to Mr. James Phillips who helped us very sincerely.🙏✝️

“ ” Excellent service for my car and I have coming for many years ro do my oil change and they always provide good service!!! Zahra

“ ” What i love about Acura Service is that there’s no appointment needed, just show up and they will tale care of you. Service Agents are very professional and keep you on informed about your vehicle status.

“ ” I had an outstanding experience at Pohanka Acura, and a big reason for that was my salesman, Jameson…..Fyi I came in because I saw his TikTok post. From the moment I walked in, he was professional, knowledgeable, and genuinely focused on helping me find the right vehicle rather than just making a...

“ ” Great dealership even after 15 years (from when I purchased my first acura)

“ ” Great service! Our rep was Steve Kurlton and he did an excellent job helping me with service to our car. He was professional and efficient. Great communication and the service was provided quickly. We also LOVED the video feedback from the service technician. We will be back for more service for...

“ ” Best car dealership to get a new car . Richard is super helpful and a good salesman he hears you out with what you want in a car 100% recommend this is my second car with them !

“ ” I had an amazing experience today with mehdi hamra, he took great care of me.

“ ” Emrah Guney was very helpful and professional.

“ ” velinda was very professional and helpful in helping me secure my 2024 tx lexus. go see her guys shes definitely the best.

“ ” Excellent service and Erkin kept me up to date on how the service was progressing throughout my stay at Pohanka Acura

“ ” I worked with James Phillips at Pohanka Acura when buying my CPO TLX, and overall it was a really solid experience. This was my first time buying a car, so I was definitely nervous and had a lot of questions. James was patient and easy to talk to, and I never felt rushed or talked down to. He...

“ ” Had the best experience with James and the team. They made sure to get me into the vehicle I wanted and was a very smooth process. Thank you to all team and 100% would recommend to friends and family.

“ ” I have been to Acura many times but this is the first time that I really was explained with details want I was paying for. Erkin Besorak was amazing, very friendly and very kind . Thank you

“ ” Received great service for my 2015 TLX, as always. My advisor, Duke Shin was very helpful.

“ ” Very friendly staff. Gentleman named Tuna made our experience at Pohanka very worth our time. Would definitely recommend.

“ ” Nice service & Follow up ….. Shout out to Leo , he is The Best !!!

“ ” I had a great experience with the service team there. I took in my blue MDX and Erkin helped me with all my concerns. He even set me up with a loaner once they figured that some recalls needed to be done that would take much longer than anticipated. All in all the experience was good. Of course,...

“ ” I purchased a 2023 model year RDX to replace my wife's 2015, a car which was serviced at Pohanka when we lived in NOVA. Since 2023 I've been living in the Richmond area, so made a 2 hour early am drive to Fairfax. The purchase was pre arranged and was very pleasant. With down $, I was financing...

“ ” I hate to have to update this review and lower my rating after previously leaving such glowing feedback, but my recent experience with Pohanka Acura was extremely disappointing. Three months after purchasing my car, it was totaled by a driver who ran a red light. I needed to cancel the maintenance...