SERVICE DEPARTMENT

“ ” I worked with James Phillips at Pohanka Acura when buying my CPO TLX, and overall it was a really solid experience. This was my first time buying a car, so I was definitely nervous and had a lot of questions. James was patient and easy to talk to, and I never felt rushed or talked down to. He...

“ ” Had the best experience with James and the team. They made sure to get me into the vehicle I wanted and was a very smooth process. Thank you to all team and 100% would recommend to friends and family.

“ ” I have been to Acura many times but this is the first time that I really was explained with details want I was paying for. Erkin Besorak was amazing, very friendly and very kind . Thank you

“ ” Received great service for my 2015 TLX, as always. My advisor, Duke Shin was very helpful.

“ ” Very friendly staff. Gentleman named Tuna made our experience at Pohanka very worth our time. Would definitely recommend.

“ ” Nice service & Follow up ….. Shout out to Leo , he is The Best !!!

“ ” I had a great experience with the service team there. I took in my blue MDX and Erkin helped me with all my concerns. He even set me up with a loaner once they figured that some recalls needed to be done that would take much longer than anticipated. All in all the experience was good. Of course,...

“ ” Dan and Marvin are great salespersons, very detailed with the whole process and very professional, they made sure I got the best deal possible. Walid is great with explaining the coverage in finance and what I could get with my 2025 Acura TLX and made sure I got the best coverage possible. I want...

“ ” T Adenew was very great . He explained to me about my car issue in detail & even send me link video about my car .He was very thorough & I felt trust taking my car there for maintenance . 100% happy .

“ ” Biggest compliments to Armani Townsend. I had a really great experience working with him at PA, Chantilly. He was polite, patient, and very informative throughout the entire process. I like to understand all the details, and he took the time to break down the price and term options without dodging...

“ ” Very Kind and Helpful!

“ ” Service team was prompt, accurate in their estimate, thorough in their review of the damage. Strong and timely communication.

“ ” The staff ant Pohanka Acura was extremely professional and very knowledgeable. Nicholas P. was my service advisor and he was excellent. He kept me informed every step of the way during my A16 service. He also explained in great detail my maintenance plan. I would recommend Pohanka Acura to anyone...

“ ” Alec is truly an amazing person. He consistently goes above and beyond to make sure customers feel heard and taken care of.

“ ” Excellent service

“ ” I worked with Dylan and my experience was amazing he was very knowledgeable and able to answer all of our questions I can’t thank him enough for making this process super easy and comfortable.

“ ” Good service.

“ ” I visited because my rearview camera wasn’t working, and Mr. Park was very kind and helpful. I’m very satisfied with the service.

“ ” This dealership is amazing everyone is super help and understanding, Richard from sales is a top tier salesman would definitely recommend anyone buying a car

“ ” This was our third vehicle purchase from Pohanka Acura (two MDXs and now an RDX), and once again the experience was excellent. Armani was outstanding throughout the process—professional, responsive, and genuinely easy to work with. Everything was clear, efficient, and low-stress from start to...

“ ” The best service and caring service advisors SoAh and Leo.. they both are best of the best…. Ron Somervell

“ ” Velinda Price made the entire experience of purchasing my new Lexus absolutely seamless! From start to finish, she was knowledgeable, professional, and genuinely attentive to what I was looking for. She took the time to answer every question thoroughly and made sure I felt confident and comfortable...

“ ” I had the very very very BEST EXPERIENCE buying my LX 600 from Velinda Price. Very friendly, very professional, very knowledgeable sales rep. Simply outstanding! Ask for her if you want the very best treatment.

“ ” I recently brought my MDX in for significant work including an oil pump , a right front lower arm , and new tires with an alignment at at Pohanka Acura in Chantilly. My service consultant, T Adenew, was phenomenal. He went above and beyond to ensure every repair was completed perfectly and without...

“ ” Excellent service, wonderful staff. They had us in and out quickly.

“ ” After 6 leases and 2 purchases with Pohanka Acura over the past 15 years, I’ll admit I’m still not a fan of the car-buying process. Working with Yong Kim on my MDX lease buyout, however, was a genuinely positive experience - simple, stress-free, and handled with professionalism and care. Great...

“ ” Nice behavior and clean and timely finish the work.

“ ” I’ve trusted Pohanka with a lot of my service needs and they’ve always been kind, transparent, and efficient. Erkin was especially great to work with from the service department.

“ ” I brought my 2017 MDX in because of a vibration and pulsating braking. Erkin Besorak jumped on the problem immediately and got my car into the shop for a full evaluation. The service mechanic did a full video evaluation of the entire suspension and braking system, and made suggestions to repair the...

“ ” Absolutely had an excellent experience here. They took care of my car issues for less than expected and even shuttled me to work after dropping my car off. My car was able to pass inspection and I drove out of there with my car running better than it has in months. I will definitely be returning...

“ ” Always welcoming, they will make sure they get you a car within your budget. Services are thorough and they are polite.

“ ” Had an awesome experience. Every question was answered, service was exceptional (Nick Park was great to work with). I was able to get a loaner and all repairs were completed in one day and I was back on the road.

“ ” Fantastic customer service. Steve Phillips is such a credit to Pohanka and the service department. He’s been there 26 years. Pohanka management should have Steve do their training for future, as well as current Pohanka employees. Steve puts the word “Service” back into “Customer Service”...

“ ” I rarely ever write reviews like this, especially since when I bought my car, the experience was actually really good. But after just three months, one of my tires blew out while I was on the 495 express lanes. The dealership said it was because of a nail, which I honestly find hard to believe. To...