Testimonials

Very fast (much faster than I expected), very polite, great service, thorough. Very pleased. Cort was on the ball in all aspects.

Excellent customer care. Lee is an Amazing person. His Customer care was great

The service was quick!

I have used Pohanka service for years and they always give a great customer service. The service rep Joshua Ruiz was very helpful.

My wife and I had a great experience here. In fact, I think it was the best experience I've ever had at a dealership. Gavin was our sales guy and he was a pleasure to deal with, and was the main reason we came back to make a purchase. Anthony was also really knowledgeable and was instrumental in making the process as smooth as possible. Overall, I got the car I wanted and these dudes were good at their job. If you want a car, I'd say this is the place to go.

Pohanka Acura is the only place to service our 2020 RDX. Great staff and great work!

Excellent service. Good followup and explanation when service manager suggested an additional service. Labor was a little high. $341 for one hours work.

It’s been the one & only place I go to, for the last 9 years. Friendly staff & who is always willing to help. Mr.Steve is the best!

Really good experience with the Advisor

Great experience. John was great.

I recently brought in my 2015 Acura MDX for service at Pohanka Acura, and I couldn’t be more impressed. From the moment I walked in, the staff was courteous, professional, and genuinely committed to ensuring a smooth experience. The service team took the time to clearly explain the work needed and kept me informed every step of the way. They addressed all my concerns with patience and transparency—no pressure, just honest guidance. My vehicle was returned to me in great shape, cleaned, and serviced beyond expectations. A special thanks to the customer support team who made the whole process seamless. It’s rare to find a dealership where you feel truly valued, but Pohanka Acura delivers on that front. Highly recommend them to anyone looking for top-notch service and trustworthy care for their vehicle! — Proud 2015 Acura MDX Owner

I received great professional service at Pohanka Acura!

Came in for a recall and they took care of me very quickly. Brook Lucero was my service advisor and he was fantastic.

I recently purchased the 2024 Acura ZDX from Chantilly Pohanka Acura, and I couldn’t be more thrilled with the experience! From start to finish, Bill and the entire team went above and beyond to make the process seamless, professional, and enjoyable. Bill was incredibly knowledgeable, patient, and genuinely invested in helping me find the perfect vehicle. He took the time to answer all my questions about the new ZDX, walked me through every feature, and ensured I felt confident and excited about my decision. The level of customer service I received was top-notch — friendly, honest, and never pushy. The rest of the staff at Chantilly Pohanka Acura were equally impressive. From financing to final delivery, everything was handled with care and efficiency. It truly felt like a team effort dedicated to making sure I drove away happy — and I absolutely did. If you’re in the market for a new vehicle, especially the stunning 2024 ZDX, I highly recommend Bill and the fantastic folks at Chantilly Pohanka Acura. Their professionalism, warmth, and dedication set a high bar for what a car buying experience should be. Thank you, Bill, and thank you, Chantilly Pohanka Acura!

2020 Acura MDX ASpec was in for an electrical brake switch recall - they provided great, fast and efficient service while also providing a loaner 2025 RDX

Excellent Service

My flight landed from my vacation at IAD and I returned to a low tire pressure light. Decided to look for Acura service providers nearby since I was off for the day. Within seconds of arriving, Steve K greeted me and immediately asked what was needed for service. He reassured me it was going to be taken care of and I was in & out in about an hour with their express service! Their team work and customer service was outstanding! Steve sat with me and explained the services completed! You can tell they take customer service and customer experience seriously, the other customers waiting were having great conversations with all the staff there. I felt well taken care of!

José Good costumer serves

The service was great. I’m happy with the repairs.

I cannot tell you enough how wonderful their customer service is. The lady that works the front desk of the service department is absolutely phenomenal. The service manager is so kind as well as the service team. Do not hesitate to go there!

My wife and I just bought a new MDX. Mr. Yong was extremely knowledgeable and accommodating with our inquiries. As long time Lexus owners, we were hesitant to make the switch. We are glad we did.

Pohanka Acura is my dealership of choice within the DMV! Their intake team is very attentive to ensure each customer is approached as soon as they enter the bay to identify. Customer service agents are lively and engaging. I had the opportunity of using a great loaner vehicle (enticing me to upgrade 😉) while my car received service. The waiting is kept clean, clear and stocked with coffee, water and snacks! Keep up the great work.

I always take my car to Pohanka Acura for service. Part of the reason I have purchased 4 vehicles from Pohanka Acura Chantilly is due to how much I appreciate working with Steve Phillips in the service department.

Steve was very helpful and explained what needed to be done. I have been going to Pohanka Acura since 2004.

Pohanka Chantily has amazing team and fully competent and ensures all the clarifications are answered meticulously. TheIr attention to details is awesome. My purchase of Acura ZDX Type S yesterday is really note worthy and proud to have it. Thanks to Walid Saleh from Sales who had taken care us very well. The trade-in process was super fast. Thanks a lot entire Pohalka Chantily team and importantly finance manger.

The service was quick and efficient Staff was friendly and reliable . Highly recommend this location

What a great experience. Jason Smith was an excellent salesman who perfectly described the car, safety, and other features of the car. He made the buying process fully transparent and easy. I highly recommend him! Also business manager Flip Carleton was great to work with to get the deal finalized. His authentic and open communication style was much appreciated. Thanks Pohanka! You have an Acura buyer for life thanks to this team!

Worked with Cort Farrow. The guy extended me every courtesy and didn't push me one way or another. He just gave me good information and made sure that I had wheels while my car was worked on. I'll be going back for sure next time I need engine service.

I love this place!! It’s the people!! They care! They are “straight up”. And I have never received anything less than exceptional service

I truly want to recommend this place for their friendly and fast service. We brought in both of our vehicles yesterday with same-day appointments, and we were impressed by their kindness and efficiency. They even gave the cars a wash — everything was just perfect!

I do not recommend them. I purchased my RDX in 2020 and it has less than 11k miles on it. Apparently, it is common for the moonroof to have issues. Last month, water leaked in my car due to a faulty seal. This is NOT OKAY. My family has had an MDX and other models for over 10 years and it has never had this problem. Acura isn’t going to cover it because the warranty is 4 years or 50k miles so I have to use my insurance. Unfortunately, they won’t cover the leak itself but the damages from the leak (the amp was fried and the water stains)! My insurance said they would cover the detailing as there is a water stain where the leak was. I tried to get my car back yesterday after they said the detailing is complete and not only is the stain still there but there are even more marks from the mechanics. I take care of my car very well so I’m honestly pissed that the car is worse than when I came in (on MAY 10th). If you guys can’t detail properly, I can ask my insurance if I can take it to another shop that can get the job done. It’s now 6/8 and it’s still at Acura Service (one month later). I added a star because one of the managers is already helping me fix this situation. I will update when I pick up my car. I’ve always loved Acura but this experience was terrible and expensive. No one buys a car and thinks it will have water damage from a simple rain storm. At the very least, they should let their customers know this is a potential problem so we can have it checked when we come in for service.

I had a deeply frustrating experience with Pohanka Acura while trying to purchase a 2025 MDX. We worked with Marcus, and everything initially seemed smooth. We live out of state and were arranging our own financing, which was communicated from the start. When we were ready to move forward and put down a deposit, Marcus suddenly told us they don’t take deposits. Then came the kicker — the sales manager insisted we finance through them if we wanted the vehicle held. In other words, unless we let them run our credit and go through their financing (which would have meant another hard inquiry and possibly worse terms), they wouldn’t hold the car. This is a terrible way to treat serious, ready-to-buy customers, especially those buying from out of state. Their approach to customer service is crystal clear: first come, first serve, in person — no flexibility, no professionalism, and zero care for the buyer experience. It felt like a bait-and-switch, designed to strong-arm us into their financing for their own benefit. I will never purchase a vehicle from Pohanka Acura, and I strongly urge others — especially out-of-state or pre-financed buyers — to look elsewhere. If this is how they treat customers before the sale, I can’t imagine what after-sale support would look like.

never gave me a tire lock with my car